Return & Refund Policy

1. Scope of Application

This commercial policy applies uniformly to all new and used tractors, heavy construction machinery, specialized hydraulic implements, structural attachments, replacement parts, and accessories supplied directly through our global sourcing pipeline, unless explicitly superseded by an overriding written commercial sales agreement.

2. Pre-Shipment Equipment Inspection Matrix

To eliminate delivery friction, every unit undergoes rigorous pre-delivery inspections (PDI) before dispatch. Where applicable, distribution clients are provided with high-resolution verification items to evaluate before cargo leaves our terminals:

• Certified Equipment Inspection Reports
• High-Resolution Media & Diagnostic Videos
• Chassis & Engine Serial Index Verification
• Certified Maritime Export Documentation
• Final Cargo Loading & Shipping Confirmations

Buyers are strongly encouraged to inspect all verification files carefully before authorizing cargo clearance and shipment.

3. Order Cancellations & Sourcing Adjustments

Orders may be canceled prior to terminal dispatch, completely subject to the underlying conditions highlighted within the signed sales agreement. All requests must be formally submitted in writing directly to our accounts desk.

If preliminary operational costs have already been incurred—including localized logistics, custom inspections, factory parts configuration, or export document registration—ETS Tractors reserves the right to deduct these processing costs directly from the applicable refund balance. Orders cannot normally be canceled or reversed once the machinery has been formally loaded onto transport vessels or left export ports.

4. Regulated Conditions for Product Returns

Due to the extreme capital costs associated with international heavy equipment freight, returns are strictly restricted and generally processed only under the following limited circumstances:

All return files must be compiled immediately upon arrival, providing comprehensive supporting imagery, localized port surveyor inspection reports, and official freight documentation. Unauthorized return attempts will be rejected at the terminal gates.

7. Cargo Shipping Damage & Marine Insurance Protocol

Consignees must inspect all shipments immediately upon vessel discharge or terminal pickup. If any structural damage is identified, you must follow these operational steps:

• • Document and record the exact damage status before unloading the machinery from the container or flat-rack where possible.
• • File an official discrepancy note with the maritime carrier or port agent immediately.
• • Capture clear, comprehensive, time-stamped photographs of the equipment and surrounding securing points.
• • Contact the ETS Tractors asset desk as soon as reasonably possible to align compliance data.

Marine damage adjustments require full, open cooperation between the buyer, ocean freight handler, maritime insurers, and our tracking teams.

8. Refund Execution & Administrative Limitations

Approved balances are routed to the original corporate bank account or payment mechanism utilized during the initial transaction, unless alternative corporate provisions are mutually agreed upon in writing. Settlement time frames vary widely based on global clearing routes, banking networks, and international exchange protocols.

9. Non-Returnable Items & Procurement Errors

Unless explicitly mandated by international trade regulations, the following items remain strictly non-returnable:

• Equipment designated and sold “As Is”
• Custom-Configured Fleet Machinery
• Special-Order Sourced Equipment
• Consumable Parts & Installed Accessories
• Ocean Freight, Customs Duties, Port Fees, & Export Services

Buyers carry complete responsibility for ensuring all mechanical and operational specs are perfectly verified prior to executing payments. Returns or product exchanges will not be authorized to remediate buyer ordering errors once manufacturing preparation or international transport has begun.